At alphaatire, we are dedicated to providing you with an exceptional shopping experience. However, we understand that there may be occasions when you need to return or exchange a product. To ensure your satisfaction, we have meticulously crafted our Refund Policy. 

Eligibility for Refund 

To qualify for a refund, the item must be unused, in its original condition, and with all attached tags intact. You must initiate the return within 48 hours from the delivery date. 

Non-Refundable Items 

Please note that certain items, such as intimate wear, accessories, and personalized/customized products, cannot be refunded due to hygiene and personalization reasons. 

Returns Procedure 

Initiating a return is straightforward. Simply log in to your account and navigate to the "My Orders" section. Follow the provided instructions to generate a return request, clearly stating the reason for the return and attaching any necessary supporting documentation. Our dedicated customer support team will carefully review your request and guide you through the return process. 

Refunds (If Applicable) 

Upon receiving and inspecting your returned item, you will receive an email confirming its receipt and notifying you of the approval or denial of your refund request. Please allow approximately five to seven (5-7) business days for your refund to be processed. 

If you have any questions or concerns regarding your returns or refunds, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to ensuring you have a smooth and enjoyable shopping experience. 

Email us : [email protected]